ISO 9000 is rapidly becoming the most
popular quality standard in
Thousands of organizations have already
important standard, and many
more are in the process of doing so.
ISO 9000 applies to all types of
organizations. It doesn't matter
what size they are or what they do. It can help both
service oriented organizations achieve standards of quality that
recognized and respected throughout the world.
Here's how it works. You decide
that you need to develop a
quality system that meets the ISO 9000 standards. You
follow this path because you feel the need to control the quality of
products and services, to reduce the costs associated with
poor quality, or to become more
competitive. Or, you choose this
path simply because your customers expect you to do so or
because a regulatory body has made it mandatory.
You then develop a quality system
meets the quality
by one of the following three standards:
ISO 9001, ISO 9002, or ISO 9003. In the
course of doing so, you also
many guidelines. These guidelines include
ISO 9000, ISO 9004, ISO 10011, and ISO 10013.
Once your quality system has been
developed and implemented,
out an internal audit to make sure your
system is working
properly. Then you invite an accredited
external auditor (registrar)
to evaluate the effectiveness of your quality system. If
like what they see, they will certify that your quality system has met
of ISO's requirements. They will then issue an official certificate
to you and they will
record your achievement in their registry. You
can then announce to the world that the
quality of your products
and services is managed, controlled, and assured by a
registered ISO 9000 quality system.
This website discusses the
ISO 9000 quality standards.
It discusses both
requirements and guidelines.
ISO's requirements include
ISO 9001, ISO 9002, and ISO 9003.
And ISO's guidelines include
ISO 9000, ISO 9004, ISO 10011, and
ISO 10013. For the benefit of those
who appreciate clarity, we have
"translated" these requirements and
guidelines into plain English.
Since ISO wants you to meet their
requirements and to follow
by developing a quality system, we have
a Quality System Development Plan.
If you need to implement
ISO 9000, this plan will help you do it.
Once you've implemented
ISO 9000, you
can't stop there.
You also have to audit
your quality system. To help you out,
we've developed the following three
Internal Quality Audit
ISO 9001 Internal Audit Program
Internal Audit Program
ISO 9003 Internal Audit Program
Finally, if you're serious about
ISO 9000, you'll also need to understand
the big picture.
In order to help you out, we've defined ISO's concepts
ordinary English, and we've developed a simple
framework that explains what ISO 9000 is all about.
As you can see, our ISO 9000
website covers a lot of ground.
So please have a look around. We believe you'll
like what you find.