INTRODUCTION TO ISO 9000 1994

THIS PAGE IS OBSOLETE. SEE OUR INTRODUCTION TO THE
NEW ISO 9000 AND ISO 9001 QUALITY MANAGEMENT STANDARDS.

INTRODUCTION

ISO 9000 is rapidly becoming the most popular quality standard in
the world. Thousands of organizations have already adopted this
important standard, and many more are in the process of doing so.

ISO 9000 applies to all types of organizations. It doesn't matter
what size they are or what they do. It can help both product and
service oriented organizations achieve standards of quality that
are recognized and respected throughout the world.

Here's how it works. You decide that you need to develop a
quality system that meets the ISO 9000 standards. You choose to
follow this path because you feel the need to control the quality of
your products and services, to reduce the costs associated with
poor quality, or to become more competitive. Or, you choose this
path simply because your customers expect you to do so or
because a regulatory body has made it mandatory.

You then develop a quality system that meets the quality
requirements
specified by one of the following three standards:
ISO 9001, ISO 9002, or ISO 9003. In the course of doing so, you also
consider ISO's many guidelines. These guidelines include
ISO 9000, ISO 9004, ISO 10011, and ISO 10013.

Once your quality system has been developed and implemented,
you carry out an internal audit to make sure your system is working
properly. Then you invite an accredited external auditor (registrar)
to evaluate the effectiveness of your quality system. If your auditors
like what they see, they will certify that your quality system has met
all of ISO's requirements. They will then issue an official certificate
to you and they will record your achievement in their registry. You
can then announce to the world that the quality of your products
and services is managed, controlled, and assured by a
registered ISO 9000 quality system.

This website discusses the ISO 9000 quality standards.
It discusses both requirements and guidelines.

ISO's requirements include ISO 9001, ISO 9002, and ISO 9003.
And ISO's guidelines include ISO 9000, ISO 9004, ISO 10011, and
ISO 10013. For the benefit of those who appreciate clarity, we have
"translated" these requirements and guidelines into plain English.

Since ISO wants you to meet their requirements and to follow
their guidelines by developing a quality system, we have created
a Quality System Development Plan. If you need to implement
ISO 9000, this plan will help you do it.

Once you've implemented ISO 9000, you can't stop there.
You also have to audit your quality system. To help you out,
we've developed the following three Internal Quality Audit 
Programs
: ISO 9001 Internal Audit Program ISO 9002
Internal Audit Program
ISO 9003 Internal Audit Program

Finally, if you're serious about ISO 9000, you'll also need to understand
the big picture. In order to help you out, we've defined ISO's concepts
using ordinary English, and we've developed a simple theoretical
framework
that explains what ISO 9000 is all about.

As you can see, our ISO 9000 website covers a lot of ground. 
So please have a look around. We believe you'll like what you find.


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Updated on July 3, 2013. On the Web since May 25, 1997.

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